Digital Experience Policy

The Digital Experience Policy introduces mandatory new standards for government websites and digital services. Building on the work of the Digital Service Standard 2.0, it will standardise the design and delivery of digital government services and measure performance so that services can be continuously improved.

From 1 January 2025, all government agencies will be required to meet 3 new standards, the Digital Inclusion Standard, Digital Access Standard, and Digital Performance Standard, as well as the existing Digital Service Standard 2.0.

Deliverables

• Digital Experience Policy release 2024
• Digital Service Standard applicable to new public facing and staff services
  from 1 July 2024
• Digital Experience Policy mandated from 1 January 2025

Timeframe

• Digital Inclusion, Access and Performance Standard applicable to new public
  facing services from 1 January 2025
• Digital Service Standard applicable to existing public facing services
  from 1 July 2025
• Digital Inclusion Standard applicable to existing public facing services
  from 1 January 2026