Primary outcome
Be digital by design
Additional outcomes
Deploy scalable and secure architecture
Adopt emerging technologies
Modernise investment approaches

Enterprise Case Management System

Department of Veterans' Affairs

The Enterprise Case Management System is a new clinical case management solution for Open Arms, Department of Veterans' Affairs veteran and families counselling service. It will enable the department to continue to contribute and deliver on the Government’s response to Recommendation 3 of the report by the Royal Commission into Defence and Veteran Suicide by improving the administration of the claims system.

Deliverables
  • Modernisation of Department of Veterans' Affairs enterprise case management system (pilot completed by December 2025) for the clinical management of veterans and clients
Timeframe
  • Pilot from July 2024 to December 2025
  • Full enterprise solution is an ongoing initiative